Forums >> Revit Systems >> Technical Support >> File won't load, causes Revit to shut down.

pnorman

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Joined: Mon, Jul 31, 2006
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Hi Hope no one is having the same problem I am experiencing, but I'm needing help in a bad way. Twice now I have spen a lot of hours in two projects only to get very close on compleating them (near a dead line) and have Revit refuse to open the file, telling me not to worry as the file had recently been saved. Auto desk can only tell me the file is corrupt, but they can not help with any soluton as to how I can get my file back or how to prevent what is happening. I have back up files for both projects, however the back up files refuse to load as well. I have tried the "Audit" approach, but the files still won't open and Revit leaves me with only one option and that is to shut down with no other explaination. When working with the projects, there was no indication of anything wrong and the files saved each time with no warnings or problems.

I'm totally at a loss. 

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Mr Spot

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Joined: Mon, Jan 12, 2004
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What is the exact error message you are receiving?

Have you sent the file to Autodesk for repair?  They can usually repair any file... I'm yet to come across a file that is beyond repair.

Have you tried opening the file with specifying a view?  Are worksets enabled?  If so, try only opening selected worksets.

HTH.

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Regards,

Chris.

Co-Founder | BIM Consultant | Software Designer  B. Arch)

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pnorman

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The error message tells me that "An unrecoverable error has occured. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."

I sent the file to Autodesk. They told me the file was corrupted and the could not tell me what had caused it and they were sorry, but the file was unrecoverable. They told me they knew that wasn't what I wanted to hear, but there was nothing they could do with it.

I am working on a single station. No work groups involved. I backup all files at the end of the day to my server. Both the files on my station and the server for this project are corrupted.

Opening the file with a specifying a view doesn't work. I've even located the journal and tried opening it by dropping

it on the Revit icon and that ends in the same message and results.

I can deal with losing a file if I know what caused it, but haveing now lost two files, I 'm on shaky ground and very supprised Auto desk can not offer any soultions.

Paul - Thanks for your help and responce.

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Mr Spot

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Joined: Mon, Jan 12, 2004
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Paul,

That would be disappointing to hear from Autodesk...  You aren't losing any more than a days work are you?  If so can you obtain a previous working version of the file using your backup system?

Just to prevent similar issues happening in the future:

Ensure you are using the latest build of Revit.

Make sure you work on the file on a local hard drive rather than over a network, then copy the file back onto the network when you are finished.  Just prevents any issues being caused by a poor network connectivity.

HTH.

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Regards,

Chris.

Co-Founder | BIM Consultant | Software Designer  B. Arch)

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bhaas

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Joined: Wed, Feb 14, 2007
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I saw that this discussion took place almost a year ago, but I am now having the exact same problem. My file isn't back from AutoDesk yet, but I need to keep working. I was wondering if there was any new insight to this type of problem. I am using 2008. 

Beth

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Revin

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Hi guys,

I've been having the exact same problem, and had it solved by creating more hard-drive space and adding more RAM. My hard drive had only 6,2Gb left open, and my Revit file was considerably large (about 1,2Gb). Even though my file was being saved on a remote server, and not on my hard drive, it seems that the pc requires a lot of free hard-drive space to do the saving process. I upgraded my RAM from 6Gb to 24Gb, and cleared up about 20Gb of hard drive space. All went well, until I added movies to my hard-drive, thereby using up a lot of space again, and the problem returned.Removed movies, cl;eared up some hard-drive space, and the problem vanished...

That's my 2 cents!

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Dafpfy

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Joined: Sat, Dec 29, 2007
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Heh? 24GB of ram? is that even usefull?

i have 6gb ram on a 64bit pc and everything runs fine, whould i benefit from adding ram ?

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peace is the path."

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coreed

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Joined: Fri, Feb 10, 2006
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you can never have to much RAM! and there should be some benefit.

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best regards,

coreed,aia

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"Revit has to be implemented, Not installed." 

Long Live Revit

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Revin

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It depends on the size of your project, I guess. Before I upgraded my RAM, my pc worked fine, until I got a massive factory/office complex dumped on my desk. With the central file being 1,2Gb in size, having multiple views open, rendering, etc. the added RAM made a huge difference. My rendering time went from 3hrs on average down to 1hr, for example.

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