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Forums >> Revit Building >> Technical Support >> Blue Screen of Death

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Tue, Sep 4, 2007 at 10:01:50 PM | Blue Screen of Death

#1

BDerrick


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I downloaded the student version of revit 2008 from the autodesk website. The program dowloaded without any problems (I've uninstalled and reinstalled a few times, so not the problem there). Anyway, it opens a blank template and then..blue screen (stop error):"A problem has been detected and windows has been shut down to prevent damage to your computer...if a driver is identified in the stop message, disable the driver or check with the manufactureer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates...Technical information:STOP: 0x0000008E (0xc0000005, 0xBF8EEAE3, 0XB74B90EC, 0X00000000)"This screen only appears for a moment then restarts my computer. Any ideas what this could be or where i can fix it, thanks for the help.

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Wed, Sep 5, 2007 at 2:58:24 AM | Blue Screen of Death

#2

psymon


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This is a ptoblem with your computer.

Trying to diagnose it remotely is impossible.

The only things you can do immediately is make sure that you have all the latest drivers for your hardware. Failing this you have to take it to a technichian to have a look at it.

 


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Tue, Oct 14, 2008 at 7:28:33 AM | Blue Screen of Death

#3

samreay


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Hey Derrick, did you manage to find a solution that made revit start working.

 

I have the EXACT..and i mean exact same problem, with Revit 2009, student version, error 8e when i try to open or make anything, and Ive been trying to get Revit to work for about 6 months but to no avail.

 

So please... If you did manage to find a solution...what was it?

 

Any help would be appreciated. Thanks


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Tue, Oct 14, 2008 at 12:12:10 PM | Blue Screen of Death

#4

WWHub


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You don't say if you followed the advice given in the error message.  Did you follow up on that first?  What equipment are you using?

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Tue, Oct 14, 2008 at 5:06:53 PM | Blue Screen of Death

#5

BDerrick


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hey sorry to hear about that problem, I never could find an easy solution.  i just reformatted my computer and it worked fine afterwards.  good luck

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Wed, Oct 15, 2008 at 10:13:28 AM | Blue Screen of Death

#6

samreay


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 Well yeah, Ive done everything I can think of, it is not a hardware fault, application fault (well I could debate on Revit just  giving me a hard time), even three re formattings havent done the trick, so I dont think Ill be able to find an easy solution. This new computer of mine is giving me a heck of a lot of trouble.


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Wed, Oct 15, 2008 at 10:17:53 AM | Blue Screen of Death

#7

samreay


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Oh and to WWHub... Im using:

 

Asrock Penryn 1600SLI-110Db Motherboard

Q9300 2.5ghz Quad Core Processor

9800 GTX 512mb Graphics Card

4gb 800mhz DDR2 RAM

 

I know Reivt has had problems with many graphics cards before, maybe Ive drawn the short straw this time. I just dont know what triggers the crash, so I cant really diagnose it. The closest Ive come is taking a minidump file which said it may be a driver issue, however as all I have to go on is the memory region its almost impossible to isolate a driver, if it IS that. (Theyre all up to date)...

 Not. Fun.


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Wed, Oct 15, 2008 at 10:29:34 PM | Blue Screen of Death

#8

psymon


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Sorry to hear about your troubles,

you still need to give us more information about your system - what is the Operating system?

Things to try to narrow down the problem:

Graphics card drivers - we have 8800GTS in the office, I have found that they crash with the latest Nvidia drivers under Vist 32 Bit - try the 175.16 version or earlier.

If you have vista, turn off all graphic enhancements including Aero theme.

Download from the net the latest full version of Revit - Web update 2 and run in demo mode  - this will test if it is the software version.

Turn off DEP Data execution prevention for Vista (or XP) it is under control panel > system properties > advanced > performance...

tell us how you go

 

 


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Thu, Oct 16, 2008 at 7:52:50 AM | Blue Screen of Death

#9

samreay


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Haha sorry Ill try to be more specific.

 

Im running Windows XP 32 bit (Home edition), with the latest 9800GTX 178.13 drivers.

To download this web update two, will that work on my student version of Revit Architecture 2009, Im not sure because the Autodesk site keeps saying "Revit MEP 2009", is that what Ive got? I wasnt sure, but Ive managed to track down an update for AutoCAD Revit Architecutre 2009 Suite, which is what I downloaded, so Ill try that.

 

Is there anything else (information wise) that could be helpful, and does the Webu Update 2 apply to a different version of Revit.

Oh yeah Ive already reformatted my computer...three times... to no avail. (With Revit going in as the first program to be installed).


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Thu, Oct 16, 2008 at 7:58:33 AM | Blue Screen of Death

#10

samreay


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Oh and DEP is (and always has been) on only for essential windows services and program, which was the lowest it could go seeing it wont let me disable it completely, so so far Revit is still irritating me, although there is a new development.

 

When I was working away on one of the shoddy school computers I made a tutorial house, and it was on my USB, so I bought it home and plugged it in, and just for the heck of it decided to try and open it on Revit (after copying it to the desktop so that if the computer restarted my usb wouldnt die).

The funny thing is that.... It opened. No changes beforehand to Revit, it just opened, and I could do anything to it, it worked fine, rendereding, building it, all went off without a hitch. I thought then that it must have come good, but opening any other file or making a new one still crashes it...its just that ONE file Revit can open without crashing....most the time anyways, I had a crash opening it yesterday.

So yes...the mystrery continues...


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Thu, Oct 16, 2008 at 10:45:18 PM | Blue Screen of Death

#11

psymon


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Have a look at the event viewer in windows and see specifically what happened when it crashed - probably under "system" see here how to find it:

http://support.microsoft.com/kb/302542

it should say if it is a driver or a memory problem.

 

You can turn off DEP for specific programs - make sure it is off for Revit.

 

I was thinking that you should unload your student version of Revit and load the wu2 version off the net (just in case there is a bug with the student version) here:

http://revit.downloads.autodesk.com/download/2009/RAC2009_WU2_SP_ENU.EXE

see how that goes.

 


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Fri, Oct 17, 2008 at 7:42:52 AM | Blue Screen of Death

#12

samreay


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Yeah, DEP is off for Revit, and the funny thing is the Event Viewer has always been clean (from the very first time Revit crashed, its never come up), theres no error anywhere (about Revit) in system or application.

Downloading the WU2 thing as I type.


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Fri, Oct 17, 2008 at 8:14:04 AM | Blue Screen of Death

#13

samreay


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No the Web Update 2 didnt change a thing. It still gives me the 8E STOP error referencing win32k.sys.

 

Here one of the minidumps I managed to get:

 

******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)This is a very common bugcheck. Usually the exception address pinpointsthe driver/function that caused the problem. Always note this addressas well as the link date of the driver/image that contains this address.Some common problems are exception code 0x80000003. This means a hardcoded breakpoint or assertion was hit, but this system was booted/NODEBUG. This is not supposed to happen as developers should never havehardcoded breakpoints in retail code, but ...If this happens, make sure a debugger gets connected, and thesystem is booted /DEBUG. This will let us see why this breakpoint ishappening.Arguments:Arg1: c0000005, The exception code that was not handledArg2: bf8ee860, The address that the exception occurred atArg3: ad3840ec, Trap FrameArg4: 00000000Debugging Details:------------------EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".FAULTING_IP: win32k!ThreadLockMenuNoModify+8bf8ee860 80481502 or byte ptr [eax+15h],2TRAP_FRAME: ad3840ec -- (.trap 0xffffffffad3840ec)ErrCode = 00000002eax=000c0364 ebx=bf8eed56 ecx=e2dfbeb0 edx=ad3841a8 esi=000c0364 edi=bc6e15a8eip=bf8ee860 esp=ad384160 ebp=ad384160 iopl=0 nv up ei pl nz na po nccs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202win32k!ThreadLockMenuNoModify+0x8:bf8ee860 80481502 or byte ptr [eax+15h],2 ds:0023:000c0379=??Resetting default scopeCUSTOMER_CRASH_COUNT: 3DEFAULT_BUCKET_ID: DRIVER_FAULTBUGCHECK_STR: 0x8EPROCESS_NAME: Revit.exeLAST_CONTROL_TRANSFER: from bf8eeccb to bf8ee860STACK_TEXT: ad384160 bf8eeccb 000c0364 ad384178 ad3841d4 win32k!ThreadLockMenuNoModify+0x8ad384184 bf8eedb7 bc6e15a8 24010ece 00000003 win32k!xxxPaintMenuBar+0x25ad3841b4 804dd98f 00060352 24010ece 00000003 win32k!NtUserPaintMenuBar+0x68ad3841b4 7c90e4f4 00060352 24010ece 00000003 nt!KiFastCallEntry+0xfcWARNING: Frame IP not in any known module. Following frames may be wrong.0012e21c 00000000 00000000 00000000 00000000 0x7c90e4f4STACK_COMMAND: kbFOLLOWUP_IP: win32k!ThreadLockMenuNoModify+8bf8ee860 80481502 or byte ptr [eax+15h],2SYMBOL_STACK_INDEX: 0SYMBOL_NAME: win32k!ThreadLockMenuNoModify+8FOLLOWUP_NAME: MachineOwnerMODULE_NAME: win32kIMAGE_NAME: win32k.sysDEBUG_FLR_IMAGE_TIMESTAMP: 48025f2aFAILURE_BUCKET_ID: 0x8E_win32k!ThreadLockMenuNoModify+8BUCKET_ID: 0x8E_win32k!ThreadLockMenuNoModify+8Followup: MachineOwner

 


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Sun, Oct 19, 2008 at 6:43:59 AM | Blue Screen of Death

#14

samreay


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Sorry about the messy paste guys, the debugger must use spaces instead of line breaks or something.

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Mon, Oct 20, 2008 at 12:21:15 AM | Blue Screen of Death

#15

Kareem925


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Joined: Sun, Oct 19, 2008
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Try reinstalling your PC's drivers, and fix the registry.  I had the same problem. 

You can fix your registry with CCLEANER

 http://download.piriform.com/ccsetup212.exe

 

 

                                                                                   - Kareem

 


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