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Forums >> Revit Building >> Technical Support >> Can't use any of the families I download from this site :(

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Fri, Nov 6, 2020 at 11:37:08 PM | Can't use any of the families I download from this site :(

#1

PaytonCriss86


active

Joined: Wed, Oct 28, 2020
0 Posts
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Hi

I came here to find some families so I can use in a new project. The files download just fine, but I cannot seem to be able to get them to open.

When I try, this message comes out (insert error 1.png)

It only happens with files from revitcity, I've tried other websites (bimarchiproducts, bimobject, etc) and they work just fine.

Is there a way to fix this? This site has the biggest catalog and it's sad now I can't download anything Sad



Attached Images

160986_error_1.png

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Sat, Nov 7, 2020 at 1:27:09 PM | Can't use any of the families I download from this site :(

#2

WWHub


site moderator|||

Joined: Tue, May 16, 2006
13079 Posts
3.5 Stars: 361 Votes


Try this.... Just open the family instead of trying to load it.  If that is successful, look at what category the family is.


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Sat, Nov 7, 2020 at 6:18:01 PM | Can't use any of the families I download from this site :(

#3

PaytonCriss86


active

Joined: Wed, Oct 28, 2020
0 Posts
No Rating


I did it as Open > Family > The file I downloaded

Tried it, now another error Sad

Idk why it only happens with files I download from here, I never had a problem before.



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160989_error_2.png

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Sat, Nov 7, 2020 at 9:36:14 PM | Can't use any of the families I download from this site :(

#4

WWHub


site moderator|||

Joined: Tue, May 16, 2006
13079 Posts
3.5 Stars: 361 Votes


Look for the file using your system downloads tab .... the file must not be where you think it is.


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Fri, Nov 27, 2020 at 8:30:28 PM | Can't use any of the families I download from this site :(

#5

PaytonCriss86


active

Joined: Wed, Oct 28, 2020
0 Posts
No Rating


Sorry it took me so long to reply.

I still cannot find what I'm doing wrong.

I tried going to the exact folder the family is in and just clicked on it so that revit opens it. It loads and even ask me if I wanna upgrade the file (I'm using Revit 2021) and keeps loading until it give me this error again [image attached].

I'm growing concerned since I need to download a ton of families for the project I'm working due next week, but I can't seem to find anyone dealing with this same error.

 



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161086_Captura_de_pantalla_2020-11-27_152954.png

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Fri, Nov 27, 2020 at 10:28:12 PM | Can't use any of the families I download from this site :(

#6

WWHub


site moderator|||

Joined: Tue, May 16, 2006
13079 Posts
3.5 Stars: 361 Votes


This has over 20,000 downloads and a high rating so something may be going on with your system.

If you still have 2020, try using that first.  We never moved up to a new Revit until a couple of updates because there are usually issues.


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