Forums >> Community >> The Studio >> Revit City Email Troubles

MatthiasF

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Joined: Thu, Feb 25, 2016
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Good evening,

We have been having troubles with our users receiving password reset emails from Revit City. I thought it was the spam filter, but my personal account uses the same anti-spam system and it received the new member email fine (albeit an hour later).

We added Revit city to our approved list but still nothing. Tried using the contact us link and form to ask for help but no response in two days.

Is something wrong with the password reset function itself?

Regards,

Matthias

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WWHub

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Joined: Tue, May 16, 2006
13079 Posts

I monitor the inbox for RevitCity and you have never sent us an email.  If you had, we would have responded with : Thank you for contacting the RevitCity team,When you join, or request a new password our automated system goes to work, sending you a new randomly generated password within 5 minutes of your request. Some mail servers process email "slowly" and you may not receive your email for up to 10 minutes from when you requested it. If however, after this initial 10 minutes you have not received your email, then something out there ate your email. It is possible your spam filter grabbed our email, or worse, your mail server rejected our email thinking it was spam.You should first check your spam folders for our email, make sure mail coming from RevitCity.com is "whitelisted" in your spam filters, and if you still can't find it, contact your system administrator.Regards,RevitCity.com Moderatorhttp://www.RevitCity.com

We see a lot of these and the problem is your mail server.  

This user is offline

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