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Forums >> Revit Building >> Technical Support >> 2010 Crashing every time I try to import a family.

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Fri, Jul 24, 2009 at 6:12:27 PM | 2010 Crashing every time I try to import a family.

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Xaquin


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it started out in one project.  I'd try to import a family (window, furniture, etc.) and as soon as I'd click on the file, Revit would crash.

Now it happens in every project.  Can anyone advise me?  I have stuff to get done on a deadline and don't have time to completely redo it in 2009


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Fri, Jul 24, 2009 at 6:17:07 PM | 2010 Crashing every time I try to import a family.

#2

Xaquin


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oh yeah, running Windows XP professional (SP3) with all drivers updated (graphics card, mobo, etc.)

Pent 4 at 3.2 ghz.

2 gigs of RAM

NVIDIA Quadro FX 3400/4400

 

never had a single problem with either Revit 2008 or 2009


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Fri, Jul 24, 2009 at 6:44:30 PM | 2010 Crashing every time I try to import a family.

#3

Typhoon


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Yeah, there are several threads about this issues, see this: http://www.revitcity.com/forums.php?action=viewthread&thread_id=16027&start=15

See the System Requirements from Autodesk: http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=12431819

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I Hope and I Wish to LEARN  more, and more, and more.... REVIT

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Fri, Jul 24, 2009 at 6:53:50 PM | 2010 Crashing every time I try to import a family.

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Xaquin


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I have tried options presented in that thread (even posted in it myself hehe) and am above the requirements needed for the program.  Still crashes every time I try to import a family.

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Fri, Jul 24, 2009 at 7:28:04 PM | 2010 Crashing every time I try to import a family.

#5

alabaster2513


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Xaquin,

 

Can you post your journal file from your latest crash? I will take a quick look for ya.

 


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Fri, Jul 24, 2009 at 7:34:04 PM | 2010 Crashing every time I try to import a family.

#6

Xaquin


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I hate to say it, but I don't know what that is hehe

once I find out though, it's really easy to replicate a crash


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Fri, Jul 24, 2009 at 7:37:11 PM | 2010 Crashing every time I try to import a family.

#7

alabaster2513


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if you go to Program Files/Autodesk Revit Architecture 2010/Journals it will be a .txt file with the latest time on it

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Fri, Jul 24, 2009 at 7:38:36 PM | 2010 Crashing every time I try to import a family.

#8

Xaquin


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ah ha!

found it =)

here is the last page of it (there are several more before it, and if you want, I can post them here too)

 

'E 24-Jul-2009 14:19:14.182;   0:< Jrn.PushButton "ToolBar , {}{} , Dialog_Family_ManyInstDbar" _         , "Load..., Control_Family_FamilyLoad"  ' 0:< DBG_WARN: Could not create a bitmap. Probably memory is low. Trying to free triangles memory.: line 79 of .\PreviewUtil.cpp.   ' 0:< DBG_WARN: Could not create a bitmap. Probably memory is low.: line 88 of .\PreviewUtil.cpp.   ' 0:< Exception occurred   ' 0:< ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=7CA3ECBD   ' 0:<   System (KB) [Available /  Total ]  [Revit Memory Usage (KB) ---------------- ]   ' 0:< RAM Statistics:   577776 /  2095188    464832=InUse   466672=Peak  1052580=DeltaForRevit   ' 0:< VM  Statistics:  1285820 /  2097024    408640=InUse   416092=Peak   402564=DeltaForRevit     ' 0:< funcUnhandledExceptionFilter is executed in a non-main thread (id = 3036, tag = AFileNavDialogBase::DoModal).   ' 0:< VM Delta: Available -13 MB -> 1257 MB, Used +9 MB -> 401 MB   ' 0:< Got a message. Go to the crash protection!   ' 0:<   System (KB) [Available /  Total ]  [Revit Memory Usage (KB) ---------------- ]   ' 0:< RAM Statistics:   577964 /  2095188    475420=InUse   485536=Peak  1041804=DeltaForRevit   ' 0:< VM  Statistics:  1288688 /  2097024    410616=InUse   420640=Peak   397720=DeltaForRevit     ' 0:< 1DE63AE0 CompactMemoryManager Memory Statistics: 131072 KB with 4096 KB view   ' 0:< num open transaction groups is 0   ' 0:< num open transaction groups is 0   ' 0:< MessageBox "An unrecoverable error has occurred.  The program will now be terminated.  All of your data has been recently saved, so there is no need to create recovery files."   '             1:--API application event DialogBoxShowing returned status DidNotRaise   'H 24-Jul-2009 14:20:18.839;   0:<   Jrn.Data "MessageBox"  _          , "IDOK", "An unrecoverable error has occurred.  The program will now be terminated.  All of your data has been recently saved, so there is no need to create recovery files."  'C 24-Jul-2009 14:20:18.855;   0:< program terminated 

 

 


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Fri, Jul 24, 2009 at 7:50:29 PM | 2010 Crashing every time I try to import a family.

#9

alabaster2513


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increasing your virtual RAM may help the problem, but I recommend getting more physical RAM. You don't have enough thats for sure.

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Fri, Jul 24, 2009 at 7:53:30 PM | 2010 Crashing every time I try to import a family.

#10

Xaquin


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yeah =/

I oughta know by now that 'reccommended' is computerese for 'required'


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