Forums >> Revit Building >> Technical Support >> crash of revit 2011

latemore

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Joined: Sun, Mar 27, 2005
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Hello all

In my office we have 4 seats of revit.  all on very similar computers that have handled previous versions ok.  but one computer is suffering crashes every hour or less.

is anyone else suffering regular crashes?  hope not as it is driving my staff member nuts!

just thinking - is there a new build of 2011 yet?

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latemore

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Joined: Sun, Mar 27, 2005
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a bit extra

trevor over on the structure forum is experiencing crashes too, but he suspected it was the graphics accelorator.  but with no success after turning it off.  he is on a 64 bit computer, but we are not.

i remembered one of our computers, just after installing revit 2011, had a crash or two, and we turned off the accellorator.  it has not crashed much since.  we are now experimenting with the problem computer, and have turned off the accelorator to see what happens.  the wierd thing is that two laptops have it turned on, with minimal crashes.  one is a few months old, other 4 years old.

not sure if this will help others.

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Building313

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Mine has been crashing pretty regularly.  Have no idea why, but since it always lets me save it before shutting down I'm not taking time to figure it out and fix it yet.  I have projects to get out the door, so I have to keep working!!  Will figure it out when I get a break.

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Typhoon

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Can you please tell me what model of graphics card do you have?

-----------------------------------

I Hope and I Wish to LEARN  more, and more, and more.... REVIT

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latemore

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hello typhoon

we will look at the computers asap to list graphics cards.

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latemore

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hi again,

typhoon, i have finally gathered the graphics cards for a few computers on which we are running revit architecture 2011.  i copied and pasted, hence the large font, sorry.  what you think?

Desktops all have graphics accelorator turned off now)

Laptops

ATI Mobility Radeon X1700 (a 4 yr old ASUS)

(neither of these are experiencing crashes, and have the graphics accelorator turned on)

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Typhoon

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Joined: Tue, May 22, 2007
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Hi Latemore, there is some issues with Nvidia like you can see in this thread: http://www.revitcity.com/forums.php?action=viewthread&thread_id=20595

BUT none of your Graphics cards are on the list and btw, i use a ATI Radeon X1600 with 512Mb and i have the graphics accelarator turned ON and i never ever had this kind of issues....

-----------------------------------

I Hope and I Wish to LEARN  more, and more, and more.... REVIT

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latemore

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thanks typhoon

i think we might investigate nvidia a bit more based on your research.  you never know!

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Chrisg12345

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your problem i think is that since revit 2011 is new and you have Nvidia Geforce cards nvidia has not updated the display drivers to work with revit 2011

your problem will be fixed by installing any Nvidia Quadro FX cards which are certified by autodesk and nvidia to have full stable functionality.

 if you require a place i would recommend to buy such cards or workstations in genral i can point you in the right direction.

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latemore

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thanks everyone for your input.

i have some news that may be of assistance to others:

after a few other posts on other threads, and researching, plus getting our computer expert in, we have concluded a bit that may be of use.  the key was this article -

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=8018966&lin

plus quite a bit of looking at autodesk's website for issues and video card support.

here is my basic interpretation.  you'll need your tech expert's help, probably, like we did.

if like us you have computers on windows XP, and older video card drivers, trouble with Revit 2011!  what has become apparant is that Revit is better on a 64 bit system, using Windows 7, and any decent video card.  if you have a computer, like all ours, that was called "mate, this is a good gaming machine, and Revit should love it", your machine will struggle.

what to do?  i'd suggest getting your expert to follow the intent of the article above, and ensuring your XP computer can 'see' above 2Gb ram.  apparantly it won't 'see' above 3Gb approx.  turn off the hardware accelerator.  update your graphics driver.  like us, as soon as there is a patch, grab it (hope one comes soon).  reduce your save period to minimal time.  keep files smaller, if you can.

the big one - plan to upgrade to Windows 7, add ram, or better, budget for 64 bit monster machines with huge everything!

hope my amateur synopsis helps.  it is worth using 2011, as it has great improvements.

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erland73

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 “Learning never exhausts the mind.”  — Leonardo Da Vinci 

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Chrisg12345

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latemore

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thanks to you both!

we have just updated our Revits with that patch.  it has loads of stability fixes.  one of my staff has just bought a home computer with that Quadro video card for a 64bit setup, so we will see how all this goes.  the update seems to be holding well.

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titsmcgee

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I'm using a 32bit XP setup with an ATI Radeon HD 2400 Pro graphics card.  It's a pretty bad setup for Revit 2011 but I keep my crashes to a minumum by monitoring the amount of RAM my computer is using through the task manager.  Once it hits 1.5GB=instant crash.  If you are in a hurry, you can go old school and seperate out different worksets and check them out.  This should keep you RAM usage around 300MB.  You should also download this patch:

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=14973244

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aspect

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I recently installed 2011 on a 2003 24"IMAC (yes, thats right!) under Bootcamp using some of the tips in this thread to help cut down the chances of crashes. I was very concerned given the minimum requirements stated by Autodesk, so have tried to max out efficiency by setting virtual memory, etc as high as I can.

I have only been running it for a couple of days, and really only use the computer in bootcamp to run Revit, Firefox, iTunes and maybe Acrobat - but thats about it. However I havent had a crash yet. Also we tend only to have files of about 15-25MB which may also help.

Also I wont be attempting to use the full rendering capabilities under this setup, as I suspect that it is that functionality which requires a 3GB Ram 'official' minimum system requirement. (i have not setup the 3Gb switch i have seen talked about by the way)

I must say though that the MOST important tip I found that seems to have a MAJOR effect on performance is KEEPING THE QUICK ACCESS TOOLBAR ABOVE THE RIBBON. As soon as I have placed it under the ribbon on several occasions - the computer almost sh*ts itself (but doesnt crash).

I will keep an eye on things and update this post in a few weeks with an update for all MAC users out there.

The computer specs are below for interest.

IMac 24"

Intel Core 2, T7400 @ 2.16Ghz

2 GB RAM

Nvidia GeForce 7600GT (luckily an approved graphics card from Autodesk for 2011)

Windows XP Home Edition SP2 - 32 bit

UPDATE AS AT JAN 21 2011.

I must say that Revit 2011 has been running quite fine since I last posted the info above. An occasional crash, but nothing regular or anywhere near the anmount that previous versions were crashing. I have also been using it on a MacBookPro (2,53GHz Intel Core Duo, 4GB 1067MHz DDR3 Ram,OSX 10.6.4 running Parallels Desktop 5, Build 5.0.9376) without any issues. Mind you my largest Revit file during this time has been around 35MB, so maybe that also helps (Purging unused elements is a key to keeping file size down).

Would be very interested to hear other's experience as well.

-----------------------------------
www.aspectarch.com

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